Exeter Chiefs Rugby Club is home to one of the UK’s leading Premiership rugby teams and operates one of Devon’s largest conference and events venues. Alongside elite sport, the stadium hosts corporate events, hospitality, conferences and community activities throughout the year.
Archway Facilities has provided commercial cleaning services to Exeter Chiefs for around three years, supporting the club’s demanding operational schedule with consistent, high-quality service.
For a venue that’s in almost constant use, cleanliness isn’t simply about appearance; it’s fundamental to customer experience, hygiene and reputation.
Unlike many commercial buildings, a sporting venue operates around constantly changing fixtures, training schedules and event programmes. Priorities can change at short notice, meaning cleaning teams need to be reliable, responsive and able to adapt without compromising standards.
Exeter Chiefs also operates as a high profile conference venue, so impeccable presentation of the facilities is central to business success.
Before appointing Archway, the club had experienced inconsistent staffing and service delivery from previous contractors, prompting a full competitive tender process to find a provider capable of delivering dependable performance.
Exeter Chiefs assessed a number of regional providers before selecting Archway.
What stood out wasn’t simply technical capability, but the team’s passion to succeed, their honest communication and willingness to build a genuine working partnership. Client references and a trial period reinforced the decision.
As Chief of Operations Mark Isaacs explains, “Consistency really matters. But equally important is working with a supplier who listens, communicates openly and resolves issues quickly when they arise.”
Since appointing Archway, Exeter Chiefs has benefited from:
Exeter Chiefs Rugby Club is home to one of the UK’s leading Premiership rugby teams and operates one of Devon’s largest conference and events venues. Alongside elite sport, the stadium hosts corporate events, hospitality, conferences and community activities throughout the year.
Archway Facilities has provided commercial cleaning services to Exeter Chiefs for around three years, supporting the club’s demanding operational schedule with consistent, high-quality service.
Harbour Schools Trust is one of Devon’s largest Multi Academy Trusts, operating 36 schools across the county. As the Trust has expanded, maintaining consistently high standards across dozens of sites has become increasingly important, while also reducing the operational burden placed on school leaders and the central estates team.
Archway has worked with the Trust for more than five years, providing commercial cleaning services across a growing number of its primary schools and becoming a trusted long-term facilities partner.
As one of the UK’s rapidly growing full fibre network providers, AllPoints Fibre Networks has undergone significant organisational change in recent years. Following the consolidation of several regional fibre businesses and a strategic shift away from network construction towards wholesale connectivity, the company reduced its national property portfolio from more than 20 sites to just three.
Throughout that period of rapid change, Archway Facilities provided commercial cleaning services across multiple Devon locations, supporting everything from a busy operational depot to the company’s flagship £2 million Exeter headquarters.
Although the contract ultimately ended as part of the company’s wider property consolidation programme, Property Manager Justin Doulin describes the relationship as “100% positive from cradle to grave”, highlighting not only the quality of the service, but the professionalism with which it was concluded.
A long-term partnership built on trust, professionalism and consistency
Michelmores is one of the UK’s leading law firms, providing legal services to businesses and private clients from its Exeter headquarters. As Facilities Manager, Andy Heard is responsible for ensuring the firm’s offices remain immaculate, welcoming and secure for both employees and visiting clients.
Archway Facilities has provided Michelmores’ commercial cleaning services for almost a decade, delivering a consistently high standard of service backed by responsive communication, dependable people and long-term continuity.
