A long-term partnership built on trust, professionalism and consistency
Michelmores is one of the UK’s leading law firms, providing legal services to businesses and private clients from its Exeter headquarters. As Facilities Manager, Andy Heard is responsible for ensuring the firm’s offices remain immaculate, welcoming and secure for both employees and visiting clients.
Archway Facilities has provided Michelmores’ commercial cleaning services for almost a decade, delivering a consistently high standard of service backed by responsive communication, dependable people and long-term continuity.
Cleaning a professional legal practice requires far more than simply keeping offices tidy.
The Michelmores team works around highly confidential client information and sensitive documentation. Cleaning staff operate largely unsupervised outside office hours, making trust, professionalism and discretion absolutely essential.
At the same time, the firm’s offices are regularly used to welcome clients, so presentation directly contributes to the premium experience Michelmores wants every visitor to receive.
Before appointing Archway, Andy had worked with several other cleaning contractors.
Common frustrations included:
Andy had previously worked with Archway’s Managing Director, Snezana, before she founded Archway Facilities.
Having experienced her professionalism, communication and customer service first-hand, he had complete confidence in following her to the new business.
Although Michelmores obtained competitive quotations from several providers, Archway offered both excellent value and a level of service that clearly stood apart.
For Andy, the decision came down to several critical factors:
Less management, fewer problems and complete confidence
Today, cleaning is simply one less thing Andy needs to worry about.
Rather than dealing with daily complaints or chasing contractors, Archway delivers a dependable service that runs quietly in the background – exactly as it should.
The same familiar team has supported Michelmores for many years, creating trusted relationships and providing continuity that previous contractors never achieved.
When unexpected requests arise outside the normal cleaning schedule, Archway responds quickly and willingly, ensuring the facilities team always has support when it’s needed.
Most importantly, Andy has complete confidence that the people working throughout the building each evening can be trusted around confidential information while maintaining the standards expected of one of the region’s leading law firms.
Exeter Chiefs Rugby Club is home to one of the UK’s leading Premiership rugby teams and operates one of Devon’s largest conference and events venues. Alongside elite sport, the stadium hosts corporate events, hospitality, conferences and community activities throughout the year.
Archway Facilities has provided commercial cleaning services to Exeter Chiefs for around three years, supporting the club’s demanding operational schedule with consistent, high-quality service.
Harbour Schools Trust is one of Devon’s largest Multi Academy Trusts, operating 36 schools across the county. As the Trust has expanded, maintaining consistently high standards across dozens of sites has become increasingly important, while also reducing the operational burden placed on school leaders and the central estates team.
Archway has worked with the Trust for more than five years, providing commercial cleaning services across a growing number of its primary schools and becoming a trusted long-term facilities partner.
As one of the UK’s rapidly growing full fibre network providers, AllPoints Fibre Networks has undergone significant organisational change in recent years. Following the consolidation of several regional fibre businesses and a strategic shift away from network construction towards wholesale connectivity, the company reduced its national property portfolio from more than 20 sites to just three.
Throughout that period of rapid change, Archway Facilities provided commercial cleaning services across multiple Devon locations, supporting everything from a busy operational depot to the company’s flagship £2 million Exeter headquarters.
Although the contract ultimately ended as part of the company’s wider property consolidation programme, Property Manager Justin Doulin describes the relationship as “100% positive from cradle to grave”, highlighting not only the quality of the service, but the professionalism with which it was concluded.
A long-term partnership built on trust, professionalism and consistency
Michelmores is one of the UK’s leading law firms, providing legal services to businesses and private clients from its Exeter headquarters. As Facilities Manager, Andy Heard is responsible for ensuring the firm’s offices remain immaculate, welcoming and secure for both employees and visiting clients.
Archway Facilities has provided Michelmores’ commercial cleaning services for almost a decade, delivering a consistently high standard of service backed by responsive communication, dependable people and long-term continuity.
