Area Manager

Department: Operations – Cleaning Services

Reports to: Operations Manager

Direct Reports: Area Supervisors, Mobile Cleaners, Site Supervisors (where applicable), Cleaning Operatives (indirectly)

Location: Exeter

Contract Type: Full-time / Permanent

Purpose of Role

The Area Manager is responsible for overseeing the performance and delivery of cleaning contracts within a specific geographical region. This role ensures operational excellence, compliance with service standards, financial performance, and strong client satisfaction. The Area Manager provides leadership to Area Supervisors and site teams while maintaining consistent service quality across all allocated contracts.

Key Responsibilities

1. Operational Management

Manage daily cleaning operations across all assigned sites.
Ensure contracts are delivered according to specifications, SLAs, and KPIs.
Oversee the mobilisation and demobilisation of contracts.
Introduce continuous improvement processes to maintain efficiency and service standards.

2. Staff Leadership & Development

Manage Area Supervisors and support their site teams.
Lead recruitment, induction, and training activities.
Conduct performance reviews and support succession planning.
Manage staff rotas and cover arrangements to maintain compliance.
Handle disciplinary and performance issues according to company policies.

3. Client Relationship Management

Serve as the main point of contact for clients within the area.
Attend client meetings and deliver service updates.
Address client issues and complaints promptly.
Contribute to contract retention and growth through strong service delivery.

4. Health, Safety & Compliance

Ensure compliance with Health & Safety laws and company standards.
Oversee risk assessments, method statements, COSHH documentation, and ISO requirements.
Ensure proper use of equipment, chemicals, and PPE.
Investigate accidents, incidents, and near-misses.

5. Financial Management

Monitor budgets for labour, materials, and equipment.
Ensure contracts operate within financial targets.
Supervise stock control and consumable purchases.
Provide financial and operational reports to the Operations Manager.

6. Administration & Reporting

Maintain accurate records of staffing, site audits, and operations.
Prepare and present monthly performance reports.
Ensure payroll and timesheets are accurate and submitted on time.
Assist with tender preparation and business development as required.

Key Performance Indicators (KPIs)

Compliance with contract specifications and SLAs
Client satisfaction and retention
Staff performance, training, and retention
Health & Safety audit scores and accident statistics
Budget adherence and profitability
Timeliness and accuracy of reports and documentation

Person Specification

Essential

Proven management experience in contract cleaning, FM, or similar sectors
Strong leadership and people management skills
Ability to manage multiple sites and large teams
Excellent communication and client-facing skills
Knowledge of Health & Safety requirements including COSHH and risk assessments
Financial awareness and experience with budgets
Full UK driving licence and willingness to travel

Desirable

IOSH Managing Safely (or similar qualification)
NVQ/BTEC in Management or Cleaning Services
Experience managing large or complex contracts
Familiarity with CAFM or cleaning management systems

Working Conditions

Frequent travel across designated areas
Flexible working hours, including some evenings or weekends
Company vehicle, mobile phone, and laptop provided

Apply Now

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Joshua Cracknell

3 years ago

Fantastic service, hardworking and passionate staff completing tasks to a high standard.

Marilyn Mabe

Our premises look so much better, thank you

Chris Thomas

Fantastic service. Our office is always cleaned to a high standard. Would highly recommend

Claire Williams

An extremely fantastic service. The team are so helpful, and hardworking with very high standards. Having just completed our 44 week tenancy check out deep cleans for us I cannot speak highly enough of the service we have received. So much so that I know we have nothing to worry about when it comes to our 51 week tenancy check out deep cleans, and the fun of one week summer turnaround arrives, the Archway team will SMASH IT.

Emily Chamberlain

Archways were amazing and provided spotless cleaning for us. If you're looking for a truly reliable company, with staff who have extremely high standards, this is the company you want! I hope to work with you again in the future. Archways truly raised the bar. Special shout out to my faves - Aiste & Vaida.

Kate Ralston

4 years ago

I couldn't recommend Archway Facilities enough. Snezana & the team are amazing. Nothing is too much trouble and they are always on hand to help. The cleaning is of such a high standard and the staff are lovely. For anyone looking for a cleaning company, I wouldn't worry about looking elsewhere as Archway Facilities are all you need!

Tillie Cosgrove

We used Archway Facilities for our Student Accommodation summer cleans in Exeter, and they are by far the best standard of clean we have received. We use a number of cleaning companies across the country for a number of our Student Blocks and Archway always show a new level of Standard. We had no complaints regarding cleanliness from any tenants that moved in and the cleans were completed in a short turnaround period. For high standards of cleaning- Archway are definitely recommended.

Andy Heard

I have found Archway Facilities to be a very efficient, hard-working team who provide a very high standard of cleaning.
Archway Facilities are our daily cleaning contractor for our 50,000 square foot office and their high standards are maintained throughout their team of Cleaning Operatives, Supervisors and Management.
I have also used them for a number of individual projects, for example, end of tenancy property cleans, floor tile grout stripping & sealing and residential cleans. I would be happy to recommend them for any cleaning project small or large.